Products and Services

IT Support

Other

Our Premium plan is for businesses who prefer to take a proactive approach; anticipating and preventing problems before they have an opportunity to develop.

We provide a sophisticated monitoring service and report to you monthly with our findings. We also implement patch management to ensure that your systems software is operating at peak efficiency. A relationship manager will be assigned to you, who will provide expert advice on IT strategy and industry trends, in addition to taking responsibility for ensuring that your routine service needs are met.

Remote Monitoring and Reporting

With our Premium clients, we take a proactive approach; aiming to identify and rectify problems before they have any noticeable impact on your system. We set up your system to create logs of key events and review and clear these on a regular basis. We have developed detailed processes for monitoring key elements of your system, such as anti-virus protection, data backup and systems performance (including CPU, memory and disk space usage). We then provide you with a detailed report on our findings each month, clearly showing any problems identified, together with the action taken to resolve it and specific recommendations to improve future performance.

Patch Management

We also provide a patch management service, which involves keeping your network operating systems up-to-date by controlling and implementing the interim releases issued by software developers. This helps you maintain operational efficiency and overcome security vulnerabilities. Our service covers essential server based applications such as operating systems, anti-virus software and email.

As a Premium customer, your calls and service requests will be designated our highest priority, with improved response times and enhanced service. A dedicated relationship manager will be assigned to co-ordinate and supervise your account. You will be given their direct contact details, and they will endeavour to ensure that you are completely satisfied with all aspects of our service. They will also provide expert advice and help you formulate and fine-tune your IT strategy, keeping you up to date with the potential threats and opportunities which could impact on your business.

Our Premium plan also includes all the features of our Essentials and Standard Plans, including Disaster Recovery, File Server Support, Workstation Support and Remote Administration.

 Interested....?  Call us on 01324 550 760 or go to our contact page to request more information or an obligation free quote.