Products and Services

IT Support

Other

Our Essentials plan is designed to provide you with a simple and effective IT solution at a fraction of the cost of a traditional support contract.

We achieve this by streamlining our support services to target your file servers and the business critical data which they hold. The plan incorporates a disaster recovery service together with a comprehensive support package, incorporating both a telephone hotline and remote support service.  We strongly recommend this as the minimum level of cover every business needs to protect your systems and maintain operating efficiency.

Disaster Recovery

Information Technology is becoming increasingly critical to business success, and advances in technology are helping businesses perform more effectively in almost every element of their operations. However, there is an inevitable downside to this increased reliance on technology. System failures can cause chaos, and valuable revenue can be lost while staff wait in frustration for order to be restored.

TMS provide a disaster recovery service, which we strongly recommend for organisations of all sizes. In the event of a file server failing, we respond immediately, aiming to be on site within 4 business hours. Our experts will work rapidly and efficiently to restore your systems as soon as possible. By signing up to our Essentials plan, you are taking proactive action to protect your business, and can rest assured knowing that you have a team of professionals standing by, ready to take action if the worst happens.

Telephone Hotline and Remote Support

The other component of our Essentials plan is our hotline and remote support service. Whereas our disaster recovery services deals with emergency situations, this element of our package deals with the day to day server issues which, while not always critical, can still cause numerous headaches for you and your staff.

You will have unlimited access to our telephone hotline for issues relating to file servers. This is manned by dedicated professional engineers, and is open throughout business hours.

 In conjunction with our hotline service, we use remote support technology to gain instant access to your systems and diagnose and resolve problems directly. This approach is a convenient and economical alternative to costly site visits, allowing us to reduce the cost of our support plan whilst simultaneously improving response times. 

Our years of experience has taught us that our hotline and remote support facility is sufficient to diagnose and resolve the vast majority of IT issues. However, we do recognise that there may be rare occasions when an on site visit is required. To allow for this contingency, we suggest the use of our Flexiplan programme.